people who are independent, reliable workers and who have previous experience working on computers. Scanning experience required. Employees will be scanning dental documents on location at the customer site.
Scanning and prepping documents. Removing staples, paper clips, taping small documents to paper. High attention to detail
Efficient/ independent worker
Fast learner
Intermediate computer and printer skills
High attention to detail, organized and strong knowledge retention a must.
The project runs in phases. Overall project ahould be for a year or less. ESSENTIAL FUNCTIONS:- Perform basic copying, faxing, printing and scanning functions - Perform basic device cleaning, and replacement of operator accessible parts and consumables per equipment specifications - Pro-actively manage consumables and supplies using the Days Of Supply calculator - Maintain on-site operator replaceable parts inventory - Collect equipment meter information and submit for billing purposes - Perform basic equipment problem diagnosis - Serve as the primary customer contact for equipment support and service - Coordinate Move/Add/Change (MAC) process - Perform Data Entry for activity and asset tracking - Provide on-going end user training on equipment- Point of contact for equipment removal and delivery- Contact service as required (Xerox and 3rd party) - Utilize Xerox web-based applications as required - Driving (if required for duties) - Download and install printer drivers on end-user equipment - Perform printer mapping to PC as required - Escalate printer network issues to appropriate resource - Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions - Manage and maintain on-site parts inventory using PM4 - Ensure SLAs are adhered to per SOW - Physical device management and control- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc.)- Monitor/apply current patches - Non-Xerox device management as required - Perform remote device monitoring and remote solve (Xerox Device Management) - Identify and promote Xerox Office Solutions SKILLS: - Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver Mgmt.) - Demonstrate ability to utilize competitive product and network management tools as required - Able to demonstrate ability to download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms - Able to demonstrate ability to perform mail merges - Able to demonstrate intermediate knowledge of MS Word or equivalent: -- Insert images; Create/manage tables and columns; Edit headers/footers; Create forms; Create/manage multiple sections - Able to demonstrate intermediate knowledge of MS Excel or equivalent: -- Navigate multiple worksheets within a workbook ;create charts/graphs; use basic math functions; create basic formulae - Able to demonstrate working knowledge of MS PowerPoint or equivalent: -- Open and create basic presentations, open saved, print using different options - Able to demonstrate Working knowledge of account-relevant applications (e.g., Adobe Acrobat, file conversion or graphic arts applications ) - Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer) - Able to demonstrate ability to recognize PC to printer connectivity - Able to demonstrate basic knowledge of Digital Front Ends - Able to demonstrate functional knowledge of MAC when required by client EXPERIENCE:- Knowledge of the legal process - 1-2 years relevant experience resolving customer and equipment printing issues EDUCATION: Minimum High School diploma or equivalent EDUCATION VERIFICATION: Yes
